What are the going rates in Australia?
Broadly: a few thousand dollars for a single well-scoped workflow, into the tens of thousands for multi-process work, plus a monthly amount for support and monitoring.
Published Australian pricing for automation work tends to fall into recognisable bands:
| Shape of work | Typical range (AUD) |
|---|---|
| One configured workflow on existing tools | ~$2,500 – $20,000 up front |
| Several connected processes, real integration work | ~$8,000 – $30,000 |
| Ongoing support, monitoring and changes | ~$200 – a few thousand per month |
Treat those as orientation, not a quote. They are drawn from what Australian providers publish openly, and the spread inside each band is wide for good reason.
What actually moves the price?
The state of your data and the number of systems involved — far more than the sophistication of anything being built.
- How clean the source information is. Tidy, consistent records make everything cheaper. Data spread across a system, a spreadsheet and someone's memory makes everything dearer.
- Whether your systems have decent interfaces. A documented API is straightforward. A system with no way in is a different job entirely.
- How many rules live only in someone's head. Undocumented judgement has to be surfaced before it can be built around, and that takes time.
- How many systems have to agree. Two is fine. Six is a different project.
Why won't you quote before visiting?
Because a number produced without seeing your clinic is a guess, and guesses in this work are usually wrong in the expensive direction.
The visit is not a sales call with a different name. It exists to establish two things: what is genuinely costing you hours, and whether the software you already pay for handles it. If the answer is that your existing system does the job with a setting changed, that is the answer you will get.
How do we judge whether it worked?
One number, agreed before anything is built, reported honestly afterwards.
For a cancellations workflow that might be recovered appointments per month. For referral intake it might be hours spent on data entry. Whatever it is, we agree it up front — and if it did not move, you will hear that from us first. A result that did not land is worth knowing in a fortnight rather than a year.